Utilities Streamline Business Processes and Improve Customer Service

Public Service Company of New Mexico and Texas-New Mexico Power (TNMP) have selected ESRI as their enterprise geographic information system (GIS) software

Public Service Company of New Mexico and Texas-New Mexico Power (TNMP) have selected ESRI as their enterprise geographic information system (GIS) software provider. Their legacy systems will be migrated to a single platform using ArcGIS software. ArcGIS will serve as a complete, interoperable platform that provides powerful visualization and cartographic capabilities, advanced spatial analysis and comprehensive geographic data management.

The enterprise GIS implementation will consolidate legacy AM/FM systems and data to a common ArcGIS software technology platform. The implementation will include improving workflow processes and efficiencies with GIS-based engineering design applications; planned integration with other IT systems, such as system modeling, work management, customer information system and outage management systems; and training and services. The result will be an integrated framework where data, business logic and applications are maintained and accessible throughout the organization. PNM and TNMP will achieve streamlined business processes; more accurate asset and network data; increased data access, analysis, modeling and reporting; better regulatory compliance; and improved customer service.

PNM and TNMP selected ESRI ArcGIS software for enterprise deployment to support electric and gas transmission and distribution applications, and integration with other IT systems. PNM and TNMP will leverage existing expertise and prior investments in implementing GIS across their respective utility operations.

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