ComEd of Chicago is erecting a utility "Marketplace" that will be central in its drive to empower customers and revolutionize the century-old utility business.
Anne Promaggiore, ComEd president and CEO, told a national meeting of state utility regulators,"Our new online Marketplace reflects the evolution of our business and intense focus on helping customers make more informed decisions about energy consumption and cost."
Speaking at the summer meeting of the National Association of Regulatory Utility Commissioners, she continued:
"The Marketplace provides easy access to smart thermostats and lighting and connected home products at reduced prices through instant rebates. We launched the Marketplace in October of 2016 and have sold more than 30,000 products and the majority of those purchases took advantage of the instant rebates. That tells us we're adding value to our customer experience, but this is just the beginning. The marketplace will evolve to connect producers of energy and consumers for energy-related products and services as facilitating transactions becomes a bigger part of our offering in the digital marketplace."
Pramaggiore will be keynoting the third annual Empowering Customers & Cities executive energy conference in Chicago November 7-8. Her theme: "Partnering with Your Customer."
Also leading the program is Amory Lovins, co-founder and chief scientist of the Rocky Mountain Institute, who will speak about "Reinventing Fire 2.0."
Anne Pramaggiore at Empowering Customers & Cities